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The departure of an employee leaves behind a trail that can be used by hackers to steal company data. In order for businesses to protect themselves, Digital Offboarding must happen before they leave the workplace so as not give up any advantages over potential competitors or informers within your organization who may have had access while working there. When an employee leaves a company, there is a process that needs to happen. This is the process of “decoupling” the employee from the company’s technology assets. This digital offboarding is vital to cybersecurity. It is crucial to secure your company’s data. 20% of surveyed businesses have experienced a breach from former employees and it can have serious consequences for you as well! The digital offboarding process is a critical step in reducing risk for former staff members. This checklist will help you cover all your bases and protect company data from potential hackers. Your Digital Offboarding…

There are a few things that end users can do to help ensure that their tickets are resolved in a timely manner. First and foremost, they should review the status and notes of their ticket on a regular basis. Additionally, following up with customer service via the portal can help keep everyone on track. By keeping tabs on their tickets, end users can help ensure that their problems are resolved as quickly as possible. To gain access to your existing tickets 1. Open web browser Navigate to https://psa.trucell.com.au/portal 2. Sign in to the customer portal. 3. On the Dashboard of Customer Portal, select My Tickets. 4. You will now be presented with My Tickets To view Closed Tickets, Awaiting Input 1. Navigate to My Tickets from the Portal Dashboard. 2. In the top left corner of the My Tickets page there is drop down. 3. Select the desired dropdown option

If you are having trouble with your account or need technical support, please open a ticket by visiting the Trucell Customer Portal or emailing us at support@trucell.com.au. Be sure to include as much detail as possible, including your name, company name, and contact information. We will respond to your request as soon as possible. For billing inquiries, please open a ticket by emailing us at accounts@trucell.com.au. Include your name, company name, and contact information in the email, and we will get back to you as soon as possible. How to open a ticket via the Trucell Customer Portal. If you need to open a service ticket, the easiest way is to visit our customer portal at https://psa.trucell.com.au/portal/. You will need to sign in to access the portal. Once you are signed in, you will have the option to open a new ticket. types of tickets that can be opened on the customer portal To open…

Credential theft is now at an all-time high and is responsible for more data breaches than any other type of attack. With data and business processes now largely cloud-based, a user’s password is the quickest and easiest way to conduct many different types of dangerous activities. Being logged in as a user (especially if they have admin privileges) can allow a criminal to send out phishing emails from your company account to your staff and customers. The hacker can also infect your cloud data with ransomware and demand thousands of dollars to give it back. How do you protect your online accounts, data, and business operations? One of the best ways is with multi-factor authentication (MFA). It provides a significant barrier to cybercriminals even if they have a legitimate user credential to log in. This is because they most likely will not have access to the device that receives the MFA code…